Milpark Education Ongoing Job
We are pleased to inform you about Milpark Education Ongoing Job .
Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of management and leadership, financial planning and insurance, and banking across South Africa and in other parts of Africa.
Milpark offers full-time, part-time and distance learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our financial planning qualifications cover the spectrum from NQF level 4 through to NQF level 8.
Milpark Education has been rated as the Number One Private Provider of the MBA degree and was placed fifth in the overall rankings of accredited Educations in the 2012 PMR.africa national survey on accredited Educations offering MBA/MBL degrees in South Africa.
•The Milpark culture is based on 5 core values:
•We focus on providing quality education to our students
•We focus on our excellent customer service
•We work together with integrity and respect
•We take personal accountability and responsibility
•We create value for our stakeholders through innovation and operational excellence
Job Title: Student Support Administrator
Location: Cape Town, Western Cape, South Africa
Reference #: SuppAdmin_080322
Contract Type: Permanent
Salary: Market Related
The position of Support Administrator is responsible for ensuring that all student queries are resolved quickly and promptly whether they are through walk-ins, email or by telephone as well as ensuring that high standards of service delivery are maintained for all students.
Resolving student queries promptly and accurately:
•Ensure accurate and timeous assistance with uploading assignments, online test and exams.
•Ensure that you are available during Proctored/online exams.
•To assist with the processing of all Admissions (Application Review status) and Registrations (Application Review & Application Process), if and when required by management.
All documents to be checked properly before processing.
•Ensure that correct processes are followed when assisting students with Assignment, online test and exam queries, and any special applications (ex: AC’s, Remarks, Refunds etc),
whether through email, call or walk in.
•Ensure that all assignments and online tests errors are resolved within the SLA (24 hours).
•Ensure that Supplementary & AC deferrals are registered correctly and within the SLA (24 hours)
•Ensuring that all student queries are resolved quickly and promptly within the agreed SLA, whether they are through walk-ins, email, case management or by telephone.
Good relationships with students and colleagues:
•To uphold good relationships with our students and colleagues.
•Displays the utmost professionalism & respect when dealing with internal and external customers. Fosters a Milpark team spirit by working closely with other departments.
•Ensure that you adhere to POPI rules and regulations
•Ensure that you are available during Milpark core hours while working from home.
•To ensure that no complaints regarding service or performance are received from students and clients (internal & external).
•Ensure that all deadlines / critical dates pertaining to Support are adhered to according to academic planners, rosters etc.
•Ensure that all written communication is professional, and that grammar, punctuation and spelling is checked; Templates to be used where applicable and that No internal staff
•High levels of accuracy and thorough execution. Provides a quality service on time, every time and without errors. Consistently meets deliverables, expectations and due dates.
•Working overtime to ensure that emails and other work are complete within the SLA during busy period.
•Actively living the Milpark Values
Education & Experience Requirements:
•Minimum Matric (Tertiary qualification preferred – NQF Level 5 or above).
•A minimum of 5 years solid administration experience.
•A minimum of 3 years solid customer service support experience.
•Advanced proficiency in Microsoft Office programmes (especially Excel).
•Experience of working within a deadline driven environment.
•High Level verbal and written communication skills
•High Level telephone etiquette and customer service skills
•High Level People skills
Interview candidates will be required to demonstrate competence in the following abilities and skills:
•Align behaviours to Milpark’s Values
•Ability to work in a pressurised, and very process driven environment
•Ability to give and follow instruction when required.
•Ability to meet deadlines timeously.
•Ability to plan workload and execute plans towards meeting deadlines.
•Ability to multi-task and adapt to change as and when required.
•Excellent time management ability.
•Committed Team player
•Persuasive & Assertive
•Professional & Reliable
•High Level Customer service focused
•Strong Business Ethics and Ethos
•Ability to listen and talk in a good manner
•Ability to plan
•High Level of attention to accuracy and quality
Application Deadline: 15/03/2022
By submitting your personal information and application you hereby confirm:
-That you have no objection to us reviewing and processing any personal information provided in the course of your application, as well as any information that you have provided
in support of your application.
-That you have no objection to us retaining your personal information in our database for future employment opportunities that might arise. If you would prefer that we do not
keep your CV in this manner, please feel free to contact us at HR@milpark.ac.za .
Should you wish to apply via an alternative channel, you may do so by sending your application to us via email at HR@milpark.ac.za.
Please note that your application will only be accepted if the following conditions are met:
-The subject line contains the vacancy reference number as indicated in the advertisement.
-Your email includes your full name, surname and contact details.
-Your CV is attached in pdf. format.
-Applications sent to other email addresses belonging to Milpark will not be considered.
Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.
Note: If you have any question or correction regarding to this post, kindly use the comment box below.